No Surprise To Us- Lexus Ranks No. 1 in J.D. Power Customr Service Study

TORRANCE, Calif Lexus once again upheld its reputation as the industry leader in customer satisfaction as reflected in the latest J.D. Power and Associates study announced today. For 2001, Lexus is No. 1 in Customer Satisfaction with Dealer Service in the independent research firm Customer Service Index (CSI) Study. With 903 out of a possible 1,000 points, Lexus holds the top spot for the 10th time in 11 years. CSI results are based on more than 56,000 vehicle owners who evaluated their visits to dealerships during the first three years of ownership. Even with the increased sales volume the Lexus brand has experienced in the past few years, Lexus dealers continue to stay focused on exceeding customers expectations and providing the best service in the industry. (At Lexus, success is defined by much more than vehicles sales, said Denny Clements, Lexus group vice president and general manager. (When Lexus was established in 1989, our commitment was to give customers an unparalleled buying and ownership experience, and now 12 years later, these survey results show that our cream-of-the-crop dealers continue to deliver on Lexus high standards for customer satisfaction. The combination of excellent products and outstanding customer treatment has resulted in Lexus becoming one of the world premier luxury brands.