Volkswagen Again Chooses Newgen to Provide Customer Management

SAN DIEGO, May 7 -- Newgen Results Corporation, a wholly owned subsidiary of TeleTech Holdings, Inc., and a leading provider of customer management solutions to the automotive industry, has again been chosen by Volkswagen of America to provide customer management services to the more than 1,000 Volkswagen and Audi dealers in the United States and Canada.

Newgen's private branded customer retention and marketing solutions begin when a customer makes a purchase and extend through the entire ownership cycle of service/warranty to the next purchase. Newgen assists dealers in promoting customer retention through timely and accurate dissemination of information via e-mail, letters, and telephone contact, allowing dealers to save critical marketing dollars in the process of creating brand loyalty.

"Volkswagen's renewed endorsement demonstrates that we continue to offer the best overall solution in the marketplace and confirms Volkswagen's confidence in our services," said Les Silver, founder of Newgen Results Corporation. "We have worked closely with Volkswagen over the last two years to ensure our solution meets the needs of their dealers, and enhances the total ownership experience for Volkswagen customers."