Volkswagen Starts A Service Revolution For Customers

MILTON KEYNES, UNITED KINGDOM – July 15, 2010: Volkswagen has launched its most straightforward and comprehensive fixed price servicing offer yet, aimed at providing great value to customers who own Volkswagen cars aged between three and 10 years old.

This easy to understand service and maintenance solution also gives peace of mind and easy budgeting through competitive fixed routine servicing costs and transparent ‘per job’ prices which include parts, oil, labour and VAT for routine maintenance items.

An MOT test for any Volkswagen aged between three and 10 years with an engine up to and including 2.0-litres in capacity will now cost £30, while a minor service is priced at £119 (at participating Retailers*).

The other key elements of the offer are broken down into three key areas: maintenance, convenience and car care. Maintenance covers the main routine items such as air conditioning service, replacement of brake pads, and a cambelt change. For each item it suggests a recommended change interval as well as a fixed job price. Convenience is exactly what it says – and includes a courtesy lift, collect and deliver service or a loan car while the service is taking place. Small dents, chips or alloy wheel refurbishment are covered under the car care heading, enabling a professional repair (where viable) to the vehicle. An exterior wash and vacuum are available free of charge for any vehicle which is in the workshop for more than an hour.

Volkswagen’s Head of Customer Services and Aftersales, Stephen Butt, commented: ‘We’re launching this fixed price servicing programme as an extension of the Service Promise we introduced last year, allowing customers of older Volkswagens to enjoy the same standards of aftersales care as owners of newer cars.’

He continued: ‘When we asked customers what they wanted, transparent servicing costs were top of the list. We’re confident that by introducing these and offering service and maintenance by Volkswagen experts with the latest training who have instant access to the right tools and technology, there will be no reason for owners of older vehicles to look outside the network for aftersales care.’

Full details of the new fixed price servicing scheme can be found at www.volkswagen.co.uk or by visiting your local participating Volkswagen Retailer.