Geely Serves its Ukrainian Customers

AUTO CENTRAL – July 22, 2010: Since 2009, though against the context of Chinese automotive exports downturn, Geely’s ambition of growing to be a globally responsible and reliable independent automaker has never been turned down. One example is the drastic change in Geely’s after-sales service for oversea markets that has upgraded itself from merely accepting customer claims and delivering accessories to now the integrated customer management service. To add more value to oversea Geely vehicle owners, Geely International has worked with oversea Geely distributors and dealers to offer series of human-touch service activities to oversea Geely vehicle owners.

Geely International and AIS (Ukrainian distributor of Geely Auto) this time hold the customer service activityof World Expo Travel for Ukrainian Geely Owners. From June 21st to June 26th, 5 lucky Ukrainian Geely vehicle owners selected through lottery in Geely’s service campaign in Ukraine are invited by Geely International to come to China. Ukrainian customers are offered the journey to the World Expo in Shanghai and enjoy a pleasant stay in China. And through their visit to China and Geely plants, they feel more confident about their choice.

Also Geely invites the Ukrainian customers as Service Quality Supervisor of Geely Automobile to make more suggestions in improving Geely’s after-sales service in Ukraine. In the customer discussion meeting, through detailed and in-depth discussions on vehicle appearance, trims, accessory and services, Geely International and Ukrainian customers reaches constructive consensus.

This Ukrainian customer activity is one example of Geely’s upgraded customer service. Geely Auto has established sound service system in Ukraine, currently its largest oversea market. In recent years, Geely International has collaborated with oversea distributors to carry out strict management of the oversea service station network, and oversea customer service quality has greatly enhanced.

For service infrastructure, with more service stations established, and through the global application of standardized accessory ordering process, the delivery time of Geely accessories to oversea markets has been efficiently cut. Sufficient accessory stocks guarantee quick response to customers’ demand. The maintenance equipments and diagnostic tools specialized for Geely auto parts are applied in Geely’s oversea service stations.

For service expertise, Geely’s oversea service stations are staffed with specialized maintenance expertise to tackle different problems. Apart from constant literal technical guide, Geely International also provides maintenance professionals in key markets to regularly provide maintenance trainings and customer management.

Active CRM Management. To further meet customers’ demand in time, Geely has established its oversea customer calling center and constantly conducted customer satisfaction surveys in its oversea markets. And Geely has organized various Geely Owners’ Club activities in oversea markets. Through considerate customer services, long time customer partnership is well fostered and Geely brand is becoming a more reliable choice for the oversea owners.

In the future, Geely International will sustain its marketing and customer service endeavor to serve for the interests of more Geely customers in oversea markets.