Mercedes-Benz Financial Services Ranks Highest in All Three Segments in the Annual J.D. Power and Associates Dealer Financing Satisfaction Study
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FYI: BMW Buyer's Guide
FARMINGTON HILLS, MI--July 29, 2011: Mercedes-Benz Financial Services USA LLC captured the highest satisfaction rankings in all three major categories of the just-released J.D. Power and Associates 2011 Dealer Financing Satisfaction Study(SM).
Dealers for the first time ranked Mercedes-Benz Financial Services highest in the Retail Leasing Category as the premium captive scored highest in three of the four factors in that category: Vehicle Return Process; Sale Representative Relationship; and Finance Provider Offering.
The company also scored highest in the Floor Planning category, ranking highest in two of the three factors: Floor Plan Portfolio Management and Financial Provider Credit Line. Mercedes-Benz Financial Services scored 959 in the Prime Retail Credit category, finishing in a tie.
"Everybody in our organization shares in this customer service success," said Dietmar Exler, Vice President and head of Mercedes-Benz Financial Services USA. "All of our people who call on our dealers as well as Collections, Customer Service, Dealer Credit, Information Technology and numerous other departments need to be commended for the great teamwork."
About Mercedes-Benz Financial Services USA LLC
Mercedes-Benz Financial Services USA LLC provides financing for Mercedes-Benz dealers' inventories and their retail customers. Currently, over 450,000 drivers in the United States enjoy the benefits of leasing or financing their Mercedes-Benz vehicles through Mercedes-Benz Financial Services USA LLC.
With headquarters in Farmington Hills, Michigan, and Business Center operations in Fort Worth, Texas, Mercedes-Benz Financial Services USA LLC and certain affiliates operate in the United States, Canada, Mexico, Argentina and Brazil as part of the Daimler Financial Services Group, headquartered in Berlin, Germany, that operates in 39 countries. Daimler Financial Services Group is one of the leading financial services enterprises worldwide.
