SAN DIEGO--May 14, 2012: LEAP Financial, a vehicle leasing company that serves consumers who have difficulty obtaining credit, announced the results of their most recent customer satisfaction survey. LEAP asked customers to rate their overall satisfaction with LEAP using a scale of 1 to 5, with 1 being 'Not Satisfied' and 5 being 'Very Satisfied'. 80% of customers responded with high and very high rankings. LEAP also received favorable ratings on other satisfaction measures, including 80% of respondents noting that they would recommend LEAP to a friend.
“We are particularly pleased with the feedback we received in our recent customer satisfaction survey”
Customers were asked why they chose LEAP. By a margin of 2 to 1, the most frequent response was that LEAP understood their situation and was easy to work with. When customers were asked to compare LEAP Financial with their prior lenders, the two most frequent responses were that LEAP understood their situation and was responsive to their needs.
"We are particularly pleased with the feedback we received in our recent customer satisfaction survey," said Tim Condon, CEO of LEAP Financial. "We work hard to understand our customers' situations and will dig into these survey results to understand how we can make their experience even better."
LEAP was recently selected as a finalist for the San Diego Business Journals' Inaugural Innovation Awards based on LEAP's unique business model. This award was created to recognize organizations in the San Diego area that stretch boundaries and demonstrate how the innovative spirit drives economic value. Finalists from a variety of industries were selected and the winner will be announced at an awards reception in late June.
About LEAP Financial
LEAP, headquartered in San Diego, CA, is a vehicle leasing company serving consumers who have difficulty obtaining credit either keep their current vehicle or get another one. The company's unique product enables customers who are unable to qualify for traditional financing to lease a vehicle. Customers are sourced through referrals from business partners and direct-to-consumer marketing. Backed by Austin Ventures and staffed with experienced auto finance professionals, LEAP is currently operating in most states. Visit Leap Auto Loans for more information.
About Austin Ventures
Austin Ventures ("AV") has worked with talented entrepreneurs to build valuable companies for over twenty-five years. With $3.9 billion under management, AV is the most active venture capital and growth equity firm in Texas and one of the most established in the nation. Visit Austin Ventures for more information.
