Keynote Recognizes Progressive Insurance for the 24th Time as Premiere Insurance Carrier Website

MAYFIELD VILLAGE, OH - March 17, 2015: Keynote®, the global leader in digital business optimization, once again recognized Progressive.com as the best site among all of the leading insurance carrier websites, a position it has continually maintained since 2004.

“We continue to be proud of our top ranking on the Keynote Scorecard, but this win is particularly rewarding because we’ve completely redesigned Progressive.com to make it as intuitive as possible for our Home and Auto customers”

The Progressive Group of Insurance Companies has topped the list for 24 of the last 25 scorecards since 2000, demonstrating excellence in the highly competitive insurance space. The Keynote Insurance Scorecard recognized the site for continuing to push forward with mobile delivery using responsive design. Progressive has also made a variety of enhancements to its user interfaces, improving claim and repair tracking processes and adding online chat to support customers accessing the carrier’s secure site.

“We continue to be proud of our top ranking on the Keynote Scorecard, but this win is particularly rewarding because we’ve completely redesigned Progressive.com to make it as intuitive as possible for our Home and Auto customers,” said Progressive's Acquisition Leader, Pat Callahan. “The beauty is in the simplicity. The site is cleaner, more inviting and optimized for all digital platforms. On the mobile side, our app has enhanced features for paying bills, reporting claims and requesting roadside assistance.”

Keynote reviewed websites and interviewed company representatives from well-known insurance companies for its Scorecard. Sites were then ranked in order of how well they met industry-specific criteria as well as performed specific functions. A critical direction this year for insurance carriers is the “mobilization” of the customer and prospect experience.

Progressive’s areas of note include:

Flexibility for people on the move. Our mobile offerings enable shoppers to quote, buy and sign their documents all via a smartphone or tablet

Claim and repair tracking processes and adding online chat to mobile

Speed of quoting with the exclusive ability to Name Your Price®

Ease of bundled quoting through simultaneously quoting Home and Auto insurance

Personalized Prices—our Snapshot® program gives safe drivers the chance to earn the lowest rate they deserve