UPDATE APRIL 9, 2020: Hyundai's U.S. Actions in Response to Coronavirus (COVID-19)
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The following is an update on the COVID-19 impact at Hyundai’s U.S. operations and the proactive and preventive measures each operation has taken. This information will be updated in real time.
Hyundai Motor America
- Hyundai Hope On Wheels® (HHOW) donated $2.2 million to children’s hospitals throughout the U.S. to support COVID-19 Drive-Thru Testing Centers
- This pandemic has created a particular threat to children with cancer, many of whom have compromised immune systems
- COVID-19 drive-thru testing provides a safe and trusted way for children who have risk factors to receive the care they need
- Reinstated the Hyundai Assurance Job Loss Protection program
- Hyundai will make up to six months of payments for new owners who lose their jobs due to COVID-19 and have purchased or leased their vehicle between March 14 to April 30, 2020, through Hyundai Motor Finance
- For select new purchases through April 30 financed by Hyundai Motor Finance for well-qualified buyers, Hyundai is offering 0% APR financing and deferring payments for 120 days at the customer’s request
- Current Hyundai Motor Finance customers can defer payments up to three months if they lose their job or face a medically related hardship before April 30, 2020
- There is a new TV spot on the Assurance Job Loss Protection program now running in place of all previously scheduled Hyundai TV advertising
- Worldwide extension to June 30, 2020, of warranties expiring between March and June 2020
- U.S. Hyundai owners with a 5-year/60,000-mile new-vehicle limited warranty or a 10-year/100,000-mile powertrain limited warranty that is expiring between March and June 2020 will have the warranty coverage extended to June 30, 2020
- Hyundai’s First Responders Program now includes healthcare professionals and hospital employees (as defined by the U.S. Labor Bureau of Statistics), making them eligible to receive $500 off all-new Hyundai vehicles
- Offering a complimentary three-month extension of Hyundai’s Blue Link® Connected Care service, which includes SOS Emergency Assistance, Enhanced Roadside Assistance and Automatic Collision Notification, for customers with accounts expiring March 20 through the end of May
- All employees are working from home
- In compliance with California Governor Gavin Newsom’s “Safer at Home” order, the Hyundai National Headquarters building in Fountain Valley, CA is closed
- Suspended all travel
- Providing all full-time employees up to 10 extra days of paid time off for those directly impacted by COVID-19
- Offering short-term vehicle leases for employees with college students who can benefit from temporary transportation while they are home during school closures
- Distributed the CDC recommendations on preventative measures to reduce the spread of respiratory viruses, including coronavirus, to all employees
- Restricting visitors at all Hyundai facilities
- Suspended training sessions at all Hyundai Training Centers
- Expanded cleaning of Hyundai press fleet vehicles and no-contact vehicle deliveries and pick ups
- Cancellation or postponement of company events and programs, including having no audience at the global reveal of the all-new 2021 Elantra on March 17, cancellation of the 2020 Sonata Hybrid media drive program and a dealer recognition trip, among others
- The National Salute to America’s Heroes (NSAH), presented by Hyundai, one of the country’s largest military air and sea shows held each Memorial Day weekend in Miami, was cancelled this year
- The NSAH is looking for nominations for four heroes who will be awarded new Hyundai Sonatas on Memorial Day as recognition for their outstanding service
Hyundai Motor Manufacturing Alabama (HMMA)
- Extended the suspension of production until May 1 to protect the health and well-being of team members, their families and communities
- Production is expected to resume on Monday, May 4
- HMMA employees will continue to receive medical, dental and vision benefits during this interruption to vehicle production
- Team members may use their paid vacation time or leave during this period
- HMMA initially suspended production on March 18, 2020, following a confirmed case of COVID-19 among its workforce
- HMMA notified the Alabama Department of Public Health (ADPH) of this case
- All team members were informed of the situation
- Developed enhanced procedures to provide safe, secure and sanitized workspaces for the approximately 3,000 team members when they return to work
- These proactive measures include pre-screening for elevated temperatures, ensuring physical distancing guidelines throughout the facility, expanding cleaning protocols and increasing distribution of health and safety materials
- Suspended public tours
- Donating 450 boxed lunches to nurses, emergency room teams, and intensive care unit teams at Jackson Hospital in Montgomery, Baptist Hospital in Montgomery (South/East), and Baptist Hospital in Prattville on April 9, April 14, and April 16
Hyundai U.S. Dealerships
- Select dealers are offering online purchase and home delivery for new-vehicle purchases and pick up and drop off for service customers
- Launched Click to Buy to allow customers to purchase a new Hyundai without leaving the comfort of their home
- Contact local dealers to get the latest information on their operations and business hours
- Additional cleaning of dealer facilities and Hyundai vehicles that are in for service
- Electronic signature authorization for repair approvals and digital communication between the dealer and customer
- Regular communications with dealerships and provided the CDC’s recommendations for preventative measures businesses should take to keep their employees and customers safe
- Provided dealerships with a variety of financial assistance
- Deferred floorplan interest, increased incentives and provided other accommodations for dealers who finance their floorplan with Hyundai Motor Finance
- Dealerships closely monitoring the situation in their local market and acting accordingly based on state, county and city ordinances
- Many dealerships providing support in their local communities, including for healthcare workers serving on the front lines of the COVID-19 response
