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Lexus Dealer Named as First J.D. Power New-Car Certified Retailer

29 January 1998

Lexus Dealer Named as First J.D. Power New-Car Certified Retailer

    MARGATE, Fla., Jan. 29 -- J.D. Power and Associates has named
JM Lexus of the Ft. Lauderdale area as its first new-car Certified Retailer
for customer satisfaction.  Announced in August 1997, the J.D. Power Certified
Retailer program identifies new-car auto retailers that meet stringent
standards for customer treatment and sales satisfaction as set by the
independent automotive research firm J.D. Power and Associates.
    "We are pleased to present our first new-car Certified Retailer award to
JM Lexus, who has demonstrated that high volume and superior sales
satisfaction can and do co-exist," said J.D. Power III, founder and chairman
of J.D. Power and Associates.
    To qualify for certification, JM Lexus had to meet or exceed the leading
make's average score on the 1997 J.D. Power and Associates Sales Satisfaction
survey.  Then JM Lexus new-car buyers were surveyed to make sure the
dealership currently is providing the highest industry levels of satisfaction.
Throughout the year, JM Lexus will be monitored by J.D. Power and Associates
to ensure that the dealership maintains its high level of customer
satisfaction.
    "We're thrilled to receive the certification from J.D. Power and
Associates, and we're even more thrilled to hear what our customers said about
us during the survey process," conveyed David Mullen, JM Lexus vice president
and general manager.  "This recognition is a testament that the Lexus way
works.  We've adopted the Lexus philosophy that the customer is our guest, and
we're committed to keeping our standards high."

SOURCE  Lexus