Auto Industry's First Speech Recognition Virtual Operator Launched
20 October 1998
Registry Magic and JM Lexus Launch Auto Industry's First Speech Recognition Virtual Operator(R) Automated Auto Attendant Provides Improved Customer Service and Higher
Productivity to World's Largest Lexus Dealer
BOCA RATON, Fla., Oct. 20 -- Registry Magic , a
leader in conversational speech recognition technology, and JM Lexus, the
largest volume retail Lexus dealer in the world, today announced they have
successfully launched the Virtual Operator, the first speech driven auto-
attendant to be used within the auto industry.
Named a "National Treasure" by the Smithsonian Institute, the Virtual
Operator is a turnkey solution that attaches to a business' telephone system
and performs the tasks of a live operator. It answers up to 12 calls at once,
understands natural speech and eliminates touch-tone. Now, JM Lexus customers
can call and gain instant access to the person or department they are trying
to reach.
"We chose Registry Magic's Virtual Operator because of its ability to
seamlessly enhance our customer service as well as boost our productivity
levels," said Bill Dowd, Information Systems Director of JM Lexus. "With
1,600 incoming calls a day, the Virtual Operator has proved to be an effective
alternative to a traditional operator and a communication solution that gives
us a competitive edge in servicing our customers quickly and efficiently."
Targeted at businesses with 25-500 employees and multiple branch offices,
Registry Magic's Virtual Operator software application is a speech recognition
auto attendant and call routing system designed to enhance corporate telephone
systems.
"We are pleased with the positive impact the Virtual Operator has on the
day-to-day business at JM Lexus," said Bill Burbank, Registry Magic's Vice
President of Worldwide Sales and Marketing. "With over 20,000 car dealerships
in the United States, Registry Magic is positioned to capture this market
share and is committed to making speech recognition technology an affordable
and user-friendly staple in every business' operational plan on a worldwide
basis."
JM Lexus, a subsidiary of JM Family Enterprises, employs over 185
associates and is located in Margate, Florida. Ranked by Forbes magazine as
the 27th largest privately held corporation in the United States, JM Family
Enterprises, Inc. is a diversified automotive corporation whose principal
businesses focus on vehicle distribution and processing, finance, warranty and
insurance service, automobile sales, and automotive care products. For more
information on JM Family Enterprises or JM Lexus, please contact Kathy
Eggleston at 954-429-2006.
Registry Magic was founded in 1995 and provides businesses with
conversational speech recognition technologies, products and services on a
worldwide basis. Registry Magic is a leader in developing realistic speech
recognition applications that listen, understand and respond to the user. The
Company's technology eliminates the need for touch-tone menus and allows the
world to access data using natural speech. For more information on Registry
Magic, please contact Lisa Buyer-Atkinson at 954-426-5127 or visit the Web
site at http://www.registrymagic.com.
Except for the historical information contained herein, the matters
discussed in this news release are forward-looking statements. Readers are
cautioned that such forward-looking statements involve risk and uncertainties
including, without limitation, the general risks associated with the intense
competition and rapid technological change characteristic of the computer
telephony and speech technology markets. The forward-looking statements are
also subject to risks set forth in Registry Magic's reports filed with the
Securities and Exchange Commission. The forward-looking statements contained
herein speak only as of the date of this release. Registry Magic expressly
disclaims any obligation or undertaking to publicly release any updates or
revisions to any such statement to reflect any change in expectations or any
change in events, conditions or circumstances on which any such statement is
based.
