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- Contact your Agent's Office 24 hours a day, 365 days a year to
get the claim process started. Your agent can answer your questions
and arrange for the handling of covered losses.
- In some cases, your home will require temporary repairs to prevent
additional damage from occurring. Your Agent can answer
questions and arrange for a claim adjuster to contact you with
additional instructions. If you must make temporary repairs before
you are able to contact your Agent, be sure to save all paperwork
(estimates and receipts) pertaining to these repairs.
- There may also be actions that you can take to prevent additional
damage to your home and its contents. Again, your first course of
action should be to promptly report your claim and seek instruction
from your Agent. If you are unable to reach your agent immediately,
however, the following are examples of things you can do to limit
the scope of damage:
- Water damage
- Fire and smoke damage
- Vandalism damage
- If your home is determined to be uninhabitable as the result of a loss
that is covered by your homeowner policy, your policy may provide
coverage for the increased living expenses you incur to maintain your
normal standard of living. Your Claim Adjuster can answer
questions you may have about this coverage; and if you have the
coverage, will provide information about what expenses are
covered.
- Do not throw away any of the damaged property, it
may be necessary for your Claim Adjuster to inspect the item(s) in
order to properly investigate and evaluate your claim.
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